Shop rules

The CHRUSCINSKA.PL online store is open 24 hours a day, 365 days a year. You can place orders around the clock. Orders are processed only between 8:00 AM to 7:00 PM on weekdays.
CHRUSCINSKA.PL is run by the company:
Andżelika Chruścińska
ul. Milczańska 12B / 1
61-131 Poznan, Poland
European Tax Identification Number: PL 666-204-63-46
Bank account number: 64-1050-1520-1000-0091-4555-0100
ING Bank Śląski S.A.
For foreign customers:
Bank account number: PL64-1050-1520-1000-0091-4555-0100
Shipping costs are added to each order. The delivery of goods takes place in the manner chosen by the Customer and specified in the order.
Each order placed by the Customer is binding. After placing the order, the Buyer will receive an e-mail confirming acceptance of the order. An email confirming the acceptance of the order is tantamount to making a purchase and the obligation to pay. If you do not pick up the COD once, you will lose the possibility of re-sending this method in the future and you will be charged the costs incurred by us for not collecting the package.
The ordered goods are sent to the Buyer within 1-14 business days (depending on the availability of the product) from the date of posting the amount in the amount corresponding to the value of the purchased goods together with the shipping costs. will inform the Buyer about the fact of sending the goods by e-mail. The approximate delivery time is always next to the product.
Orders are sent as priority packages. The average waiting time for sending a priority package is 1-2 business days. Orders placed before 15.00 are sent the same day after 15 on the next business day, provided that we have the product ordered by the Buyer in stock. In the event of difficulties with implementation, the customer will be immediately informed. The price list and exact delivery time can be found in the "Delivery" tab
Photos of clothes presented in the store are illustrative photos. In the case of patterned fabrics, the pattern on the ordered product may slightly differ from the one in the photo.
By accepting the regulations, you accept the regulations regarding returns and complaints.
The proof of sale is available at any time in electronic form on the account set up by the Customer in the invoice tab.

Returns and exchanges
The store declares that pursuant to art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). The consumer has the right to withdraw from the contract within 14 calendar days (including weekends and holidays) from the date of receipt of the goods without giving a reason by sending an electronic information about the desire to return to the address as well as placing a statement in the paper version of the withdrawal from the contract together with the returned goods. To meet the deadline, it is sufficient to send a statement before its expiry. The consumer is obliged to return the goods immediately.
The cost of returning the goods is borne by the Buyer.

In the event of a RETURN:
1. Complete the RETURN FORM (attached to the package / or download it from the bottom of the page).
2. Carefully pack the returned goods with proof of purchase - FISCAL RECEIPT.
3. We accept the returned product only when it has not been used and has not been damaged in any way (i.e. it does not have the smell of perfumes, creams or other chemicals, it is not stretched, shrunk, faded, colored, broken, torn, bent, wiped, wrinkled , no signs of wear) with all labels and labels! If the returned product has signs of use or the tag is missing - has the right not to accept the return and send the goods back at the expense of the Buyer.
 4. The returned product should be sent via a shipping company (we do not accept packages on delivery)
PLEASE DO NOT SEND PACKAGES BY POST POLAND due to difficult contact and no delivery to us. Therefore, we do not take responsibility for uncollected parcels on time.
Chruscinska Atelier
Aleja Marcinkowskiego 16/5
61-827 POZNAŃ

5. After the return has been accepted and processed by us, the customer is informed by email. We have 14 days to consider the return. The refund is given within 3 business days from the date the refund is taken into account.
 6. Forms of reimbursement:

* bank transfer (for foreign transfers the cost of the transfer determined by the bank is subtracted)

* refund using a discount coupon for a future order, a total refund for the entire order
7. The Store is not responsible for lost or lost shipment sent by the customer. Shipments addressed to the wrong address are not picked up by us.
8. Items sewn to order are not refundable.
9. Items in the promotion are not refundable.

The customer has the right to EXCHANGE * goods purchased in the store within 14 calendar days of receipt of the shipment.

In the event of an EXCHANGE:
1. Notify by e-mail to exchange the product:
You should place a new order in our store with the product for exchange, in the "comment" please enter:
(enter the order number to be returned in a dotted line)
2. Carefully pack the exchanged goods.
3. We accept the returned product only when it has not been used and has not been damaged in any way (so it does not have the smell of perfume or other chemicals, it is not stretched, shrunk, faded, colored, broken, torn, bent, worn, crumpled, not has signs of wear) along with all labels and labels.
4. The product should be sent via Poczta Polska by a priority parcel or by registered priority mail, or by means of another shipping company (we do not accept packages on delivery).
5. The cost of shipping a new product / other size is borne by the customer in the form of a 20 PLN download.
Chruscinska Atelier
Aleja Marcinkowskiego 16/5
61-827 Poznan

6. The store is not responsible for lost or lost shipment sent by the customer. Shipments addressed to the wrong address are not picked up by us.
* on condition that the product was not made to order.

Complaints about products sold in the store are considered in accordance with the Act of Art. 9 item 1 of the Act of July 27, 2002 on special conditions of consumer sales (Journal of Laws of 2002 No. 141, item 1176, as amended).
The buyer may request a free repair or replacement with a new one. A refund, which is equivalent to withdrawing from the contract, is only possible if repair or replacement is not possible or very expensive.
Complaints are not subject to:
- colors and differences in the texture of the material - individual settings of the customer's computer and monitor may cause erroneous or distorted display of information about the goods;
- apparent defect, not reported immediately after receiving the order;
- natural wear and tear of products arising during normal use as a result of the material's natural properties;
- damage caused by improper maintenance;
- mechanical damage, among others abrasions, cuts, bruising, ripping, etc .;
- damage resulting from improper use (e.g. soaking, carrying heavy items, poor washing rules, etc.).
Complaints should be sent to the following address:
ATELIER CHRUSCINSKA, UL. Aleje Marcinkowskiego 16/5, 61-827 Poznań.
WARNING! We do not accept parcels on delivery and without prior contact.
The promotion is "FREE SHIPPING". The terms of the promotion can be found in the "Delivery" tab
The order will be processed if the form is correctly completed. It is necessary to provide the recipient's phone number and e-mail address.
If you want to receive an invoice in your order, enter the company's NIP (by invoice you automatically lose the right to return the product). If the order is made for a company and an invoice is issued, the customer is not a private person and has no right to return the goods within 14 working days, in such cases the order is treated as a purchase for the company.
An order may be canceled by phone or email. Only orders that have not yet been completed can be canceled.
Manufacturers' names and brands belong to their owners and are presented in our store for informational purposes only.
Copying photos, texts and other information contained in our store is prohibited. Content is copyright, copying is illegal. Pictures are subject to copyright, by copying them without our consent you break the law and the matter of copying will be notified to the appropriate authorities.
Your data will be processed by us in accordance with the requirements of the Personal Data Protection Act solely for the purpose of processing your orders and will not be shared with any external entities.

Return form


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